Frequently Asked Questions

How accurate is ipinfo.info?

At ipinfo.info, our commitment to precision is unwavering. Integrated with leading ISPs, our database and API deliver a remarkably high level of accuracy in IP data.

How many API requests can ipinfo.info handle?

With 9 years of constant optimization, ipinfo.info's infrastructure has evolved into a highly scalable and efficient system, presently managing between 2 to 3 billion API requests daily.

What is JavaScript?

JavaScript, a dynamic scripting language, empowers web pages with interactive features. From timely content updates to animated graphics, JavaScript plays a crucial role in enhancing user experiences on websites.

How often is IP data updated?

Leveraging integration with multiple channels for real-time IP data, ipinfo.info ensures regular updates, with up to 24 database updates per day to keep information current.

How much of the global network supported?

As data coverage expands daily, ipinfo.info supports over 2 million unique locations in more than 200,000 cities worldwide, providing extensive global network coverage.

What happens if my allowed volume is exceeded?

Users exceeding their monthly API request limit receive automated email and dashboard notifications at 75%, 90%, and 100%. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.

What is the ipinfo.info API's uptime?

Experience exceptional reliability with ipinfo.info's API, boasting an impressive 99.99% uptime over the last 12 months. Stay updated on the live Status Page.

What if I need more than 2,000,000 API requests per month?

The infrastructure behind ipinfo.info is designed to scale almost indefinitely. Share your requirements, and we'll tailor a custom solution for your high-volume needs.

How can I pay?

Choose from convenient payment options, including credit cards (Visa, MasterCard, American Express, Diner's Club, Discover), or standard bank transfers for Enterprise clients.

Why would I choose a paid subscription?

Upgrade to premium plans for extended customer support, SSL encryption, increased query limits, and essential features like bulk/batch support, ensuring optimal performance for your website or application.

How do I cancel/downgrade

You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.

How do I change between monthly and yearly billing?

To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

Step 1: Sign in to your account

Step 2: Go to Contact Us page

Step 3: Fill out the form and choose the “Sales” category for this request.

Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”

Can I cancel anytime?

With ipinfo.info's subscription-based service, enjoy the freedom to upgrade, downgrade, or cancel anytime. Contact [email protected] for hassle-free changes.

Can I pay yearly?

Opt for yearly billing to enjoy up to 15% savings compared to monthly payments. Secure the total price of your subscription plan at a discounted rate with annual billing.

What is included in Platinum Support?

Platinum Support includes dedicated account management, priority bug fixes, and access to exclusive support resources. It ensures you receive top-tier assistance for any issues you encounter, helping you maintain and optimize your system performance.

How much does Platinum Support cost?

The cost of Platinum Support varies depending on your subscription plan:
- Standard Plan: $479.88 billed annually
- Professional Plan: $599.88 billed annually
- Professional Plus Plan: $719.88 billed annually
- Enterprise Plan: Custom pricing billed annually

How do I select Platinum Support when purchasing a plan?

When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox next to “Include Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.

How does Platinum Support appear on my invoice?

When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual fee for Platinum Support. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”

Can existing customers upgrade to include Platinum Support?

Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or unselect this option as needed.

How is the billing period for Platinum Support handled?

The billing period for Platinum Support is annual. When you purchase Platinum Support, the renewal date will be one year from the purchase date. Your invoice will show the purchase date, renewal date, and the total annual amount for Platinum Support.

Can I opt out of Platinum Support during the purchase process?

Yes, Platinum Support is an optional service, you can uncheck the Platinum Support box during the purchase process if you prefer not to include it.

Can I switch back to standard support after upgrading to Platinum Support?

Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.