FAQ - ipinfo

Frequently Asked Questions

Common questions and answers about data sources, accuracy, API features, billing and account management.


  • How accurate is ipinfo.info?

    At ipinfo.info, our commitment to precision is unwavering. Integrated with leading ISPs, our database and API deliver a remarkably high level of accuracy in IP data.

  • How many API requests can ipinfo.info handle?

    With 9 years of constant optimization, ipinfo.info's infrastructure has evolved into a highly scalable and efficient system, presently managing between 2 to 3 billion API requests daily.

IP Data & API

  • What is JavaScript?

    JavaScript, a dynamic scripting language, empowers web pages with interactive features. From timely content updates to animated graphics, JavaScript plays a crucial role in enhancing user experiences on websites.

  • How often is IP data updated?

    Leveraging integration with multiple channels for real-time IP data, ipinfo.info ensures regular updates, with up to 24 database updates per day to keep information current.

  • How much of the global network supported?

    As data coverage expands daily, ipinfo.info supports over 2 million unique locations in more than 200,000 cities worldwide, providing extensive global network coverage.

Plans, Pricing & Payment

  • What happens if my allowed volume is exceeded?

    Users exceeding their monthly API request limit receive automated email and dashboard notifications at 75%, 90%, and 100%. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.

  • What is the ipinfo.info API's uptime?

    Experience exceptional reliability with ipinfo.info's API, boasting an impressive 99.99% uptime over the last 12 months. Stay updated on the live Status Page.

  • What if I need more than 2,000,000 API requests per month?

    The infrastructure behind ipinfo.info is designed to scale almost indefinitely. Share your requirements, and we'll tailor a custom solution for your high-volume needs.

  • How can I pay?

    Choose from convenient payment options, including credit cards (Visa, MasterCard, American Express, Diner's Club, Discover), or standard bank transfers for Enterprise clients.

  • Why would I choose a paid subscription?

    Upgrade to premium plans for extended customer support, SSL encryption, increased query limits, and essential features like bulk/batch support, ensuring optimal performance for your website or application.

  • How do I change between monthly and yearly billing?

    In order to change your billing frequency from monthly to yearly or from yearly to monthly, you will be required to downgrade your account back to the Free Plan.

    Step 1: To downgrade/cancel your subscription plan, you will have to contact ?XXX with your downgrade reason, and the customer service team will cancel or downgrade your plan. Downgrades are not effective immediately, your premium subscription will remain active until the end of the current billing period.

    Step 2: Once your billing period ends and your account downgrade has become effective, navigate back to the Subscription page and click "Upgrade" in your preferred subscription plan's section. You will now be asked to choose a new billing frequency.

    If you need any assistance changing your billing frequency, please do not hesitate to contact us.

  • Can I cancel anytime?

    With ipinfo.info's subscription-based service, enjoy the freedom to upgrade, downgrade, or cancel anytime. Contact [email protected] for hassle-free changes.

  • Can I pay yearly?

    Opt for yearly billing to enjoy up to 15% savings compared to monthly payments. Secure the total price of your subscription plan at a discounted rate with annual billing.

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