FAQ - ipinfo

Frequently Asked Questions

Common questions and answers about data sources, accuracy, API features, billing and account management.


  • How accurate is ipinfo.info?

    At ipinfo.info, our commitment to precision is unwavering. Integrated with leading ISPs, our database and API deliver a remarkably high level of accuracy in IP data.

  • How many API requests can ipinfo.info handle?

    With 9 years of constant optimization, ipinfo.info's infrastructure has evolved into a highly scalable and efficient system, presently managing between 2 to 3 billion API requests daily.

IP Data & API

  • What is JavaScript?

    JavaScript, a dynamic scripting language, empowers web pages with interactive features. From timely content updates to animated graphics, JavaScript plays a crucial role in enhancing user experiences on websites.

  • How often is IP data updated?

    Leveraging integration with multiple channels for real-time IP data, ipinfo.info ensures regular updates, with up to 24 database updates per day to keep information current.

  • How much of the global network supported?

    As data coverage expands daily, ipinfo.info supports over 2 million unique locations in more than 200,000 cities worldwide, providing extensive global network coverage.

Plans, Pricing & Payment

  • What happens if my allowed volume is exceeded?

    Users exceeding their monthly API request limit receive automated email and dashboard notifications at 75%, 90%, and 100%. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.

  • What is the ipinfo.info API's uptime?

    Experience exceptional reliability with ipinfo.info's API, boasting an impressive 99.99% uptime over the last 12 months. Stay updated on the live Status Page.

  • What if I need more than 2,000,000 API requests per month?

    The infrastructure behind ipinfo.info is designed to scale almost indefinitely. Share your requirements, and we'll tailor a custom solution for your high-volume needs.

  • How can I pay?

    Choose from convenient payment options, including credit cards (Visa, MasterCard, American Express, Diner's Club, Discover), or standard bank transfers for Enterprise clients.

  • Why would I choose a paid subscription?

    Upgrade to premium plans for extended customer support, SSL encryption, increased query limits, and essential features like bulk/batch support, ensuring optimal performance for your website or application.

  • How do I cancel/downgrade

    You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.

  • How do I change between monthly and yearly billing?

    To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

    Step 1: Sign in to your account

    Step 2: Go to Contact Us page

    Step 3: Fill out the form and choose the “Sales” category for this request.

    Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”

  • Can I cancel anytime?

    With ipinfo.info's subscription-based service, enjoy the freedom to upgrade, downgrade, or cancel anytime. Contact [email protected] for hassle-free changes.

  • Can I pay yearly?

    Opt for yearly billing to enjoy up to 15% savings compared to monthly payments. Secure the total price of your subscription plan at a discounted rate with annual billing.

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